We guarantee that the price will remain the same as quoted at the time of reservation as long as no alterations have been made to the itinerary after the reservation has been made. Any alterations made to the journey itinerary after the reservation has been made will be charged accordingly. In other word you will pay exactly the price stated on your confirmation voucher;
NO HIDDEN COSTS OR STRANGE LAST MINUTE EXTRAS.
All Prices are quoted in "€" Euro and are per vehicle and not per person, unless otherwise specified. Quotations are based on the duties outlined by clients and our estimated time to leave from our base, complete the services and return to base. Extra journeys or duties requested by clients on the day, where possible, will be charged at the hourly rate. Any costs incurred on the journey such as parking costs and toll costs are included in the price of the service. Our prices do not include: meals, gratuites, or other customer expenses, unless otherwise specified.
Full payment directly to the driver on completion of each single service. At the time of the booking, you will be asked to provide us with credit card details (kind of card, holder's name as it appears on the card, number of card, CVV code, card billing address and expiration date) as a guarantee for the services being booked. WE DO NOT CHARGE OR PUT ANY MONEY ON HOLD, ON YOUR CREDIT CARD, unless you do not incur in late cancellations/no show, as specified below.
No charge will be applied for cancellations made up to 15 days prior to the service date;
Cancellations made 7 days prior to the service date: 50% charge
Cancellations made 48 hours prior to the service date: 75% charge
Cancellations made 24 hours of less or no show: 100% charge
ONLY FOR CRUISERS:
no penalty if the ship doesn't dock in port, due to weather or unforeseen circumstances
Cancellations must be made in writing. E-mail is sufficient, but must be acknowledged by us to confirm receipt.
All refunds will be made by bank transfer.
TRANSFERS - DELAYS/CANCELLATIONS/CHANGES
If your arrival flight / train / is cancelled due to weather or unforeseen circumstances, no charge will be made, if we've been advised of it. If you miss/change your flight / train, you must advise us as soon as possible. The quoted price include one hour after the arranged pick up time at no extra charge. Our drivers monitor all flights before they leave our garages and adjust the time they leave accordingly. If however the flight arrival time is amended due to delays following the driver's arrival at the airport, then additional waiting time (after the first hour included in the agreed price) will be charged at our basic hourly rate (Euro 50.00/hr). If, as a result of extreme delays the driver is required to return to the airport in order to collect the client, then this will be at our the convenience. The Company is obliged to carry out other pre-booked reservations, and cannot cause delays and inconvenience to other clients as a result of flight delays. If, upon arrival at the airport, you can't find your driver you must contact us as soon as possible.
TRANSFERS - NON ARRIVAL
If the client fails to arrive on the flight/train detailed at the time of reservation then the driver shall wait for a maximum of 2 hours starting from the scheduled pick up time. If after this time the client fails to arrive, and advise us, the driver will leave the airport/station and an extra charge of Euro 50.00, will be incurred for the additional hour (not included in the price).
NO REFUND will be issued.
CRUISE SHIP PASSENGERS - SHORE EXCURSIONS
If you are on a ship, and your Cruise Company decide to cancel the reserved port of call, you must advise us, as soon as possible, so we can cancel the service before the car leave the garage, and no charge will be made. If the Cruise Company decide to change the reserved port of call, you must advise us, as soon as possible, so according to your needs and our availability, we can re-schedule the service with all of the new details, including the price that may vary, due to logistic reasons. If you failed to advise us and you do not arrive we will consider and charge it as a NO SHOW.
The vehicles/drivers of The Company are fully insured as requested by the Italian Law.
The route taken is at the driver's discretion. The driver will take the best possible route and in the event of heavy traffic congestion, he will amend the route if necessary and endeavour to deliver passengers to their destination on time. The Companydoes not accept responsibility for any delays or missed appointments/travel arrangements. Always allow plenty of time for your journey.
The driver will always drive at a reasonable speed.
Smoking is strictly prohibited in all our vehicles.
ALCOHOL & FOOD
The consumption of alcohol and food is forbidden in all of our vehicles, unless pre-authorized directly by the driver.
Dogs and cats are allowed in our vehicles but must be declared at the time of reservation and must be carried in appropriate cages. Exceptions are made for guide dogs.
The Companyprovides child car seats if requested at the time of booking at the price of Euro 10.00 per day. The parent/carer is responsible for the safety of the child at all times.
If for any reason you are unhappy with an aspect of our services or a member of our staff, please call us immediately at the time of the incident, to give us the chance to solve the problem immediately. At the end of each service you are kindly request to fill in our feedback form; please specify there your complaint and enclose the form in the envelope that will be opened only in the office. You will also be required to put your complaint in writing and send it by e-mail to: firstname.lastname@example.org detailing as much as possible the complaint. We will endeavour to rectify these matters immediately but may take further action if necessary.
If you are happy with our service and would like to comment, please send us an e-mail or write it on our feedback form.
The Companyreserves the right to refuse travel to any person deemed to be a nuisance or danger to the driver. In these circumstances no refund will be issued and no compensation will be paid.
The carrying or use of any illegal drugs or weapons in our vehicles is strictly forbidden.
The Company does not accept responsibility for the following: delays due to adverse weather conditions; theft or damage of any item belonging to any of the passengers travelling in our vehicles; delays caused by road traffic accidents; other traffic conditions or acts of God; any passenger leaving possessions or items in the vehicle does so at their own risk.
The Companyaims to provide clients with the vehicle group booked all times. However we reserve the right to provide a similar (or superior) vehicle if such vehicles are not available.
PUBLIC HOLIDAYS & NIGHT SERVICE
Excess charges will be incurred for any service made on a public holiday or during the night (8:00pm - 8:00am). If the date of travel falls on one of these dates please make this known to our staff whilst making the reservation and the tariff will be amended accordingly.
For the Italian Law, all luggage is to be placed in the luggage compartment provided. The driver must agree to any item the client wishes to take into the vehicle with them. You must specify the amount of luggage you will be travelling with, at the time of the booking, so we can confirm the right size vehicle to avoid possible problems due to excess luggage.
If any of our vehicles are damaged or soiled as a result of passengers actions, we will charge the client named on the contract fully for the amount to rectify the vehicle and for time lost whilst the vehicle was taken out of the fleet.
Gratuities are at the client's discretion and are not included in the price.
These terms and conditions are governed by and construed in accordance with the law of Italy.
Prestige Rent takes much pride in the service we offer. We wish you the most pleasureable experience and journey whilst travelling with us.
Thank you for taking the time to read our Terms and Conditions set out above.